This 3-year Limited Warranty is provided to you by Cascade Designs, Inc., a company doing business as Mountain Safety Research (“MSR”).

So long as you are the original purchaser, and you use your MSR product for the use it was intended (for example, using snowshoes as snow flotation devices, and not as water skis; stoves for boiling water outside, and not for roasting marshmallows), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for three years.

This warranty does not cover wear and tear to your product. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected.

For three years following your purchase of an MSR product from an authorized MSR retailer, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible MSR product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.

If you’re in the US or Canada, click here to start a warranty claim.

It’s important to us that we keep gear out of the landfill and living its best life with you out on the trail. We've got an incredible team that will always try and repair your gear first.

With many items, we can send you a replacement part and guide you through doing the repair at home, but in some cases, you'll have to send your gear in to us. We've got Repair teams in Reno, NV and Kamloops, BC that can help keep your gear lasting for years and years to come. After contacting us, our team will review your case and follow up by email with the next steps.

Depending on the issue you’re having with your product, we may request you send your product into our Repair Shop for assessment and subsequent repair or replacement. We've got Repair teams in Reno, NV and Kamloops, BC that can help keep your gear lasting for years and years to come. After contacting us, our team will review your case and follow up by email with the next steps.

For those outside the U.S. and Canada, to obtain service under this warranty please reach out to one of our international distributors or dealers, whose contact information can be found here.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

Please see our list of services in the answer above for estimated pricing. Some pricing cannot be determined until the work is evaluated. In the case your repair service incurs a fee, we will reach out to you for approval before completing any work.

We accept packages for repair by mail. If you have gear that needs repaired, click here to contact us.

We ask that customers allow for 4 to 6 weeks for their gear to be returned via mail.

If we have inspected your gear and found that the damage is beyond repair, we’ll send it back to you with a discount code for a purchase from our website.