Shipping FAQ
All orders begin processing once placed. Occasionally there are weather delays outside of our control that prevent our carriers from being able to make their scheduled pick-ups.
For ground shipping, orders typically ship out within 48 business hours and typically arrive within 3-7 business days in Canada.
Once your order is picked up by the carrier and leaves our facility, you’ll receive an automated email with tracking information. If you didn’t receive this email, please check the spam/promotional folder of your inbox.
Once your order is picked up by the carrier and leaves our facility, you’ll receive an automated email with tracking information. If you didn’t receive this email, please check your spam/promotional folder of your inbox.
Ground Shipping
Ground shipping typically arrives within 3-7 business days.
2-Day (+1 Maritimes)
Orders placed before 10am Pacific Standard time will ship out the same business day, otherwise they will ship out the following business day. Orders placed after the 10am cutoff on Friday or during the weekend won’t ship out until the following Monday or the next business day (if Monday is a holiday). *
*Reminder to add one day for the Maritimes.
Overnight (+1 Maritimes)
Orders placed before 10am Pacific Standard time will ship out the same business day, otherwise they will ship out the following business day. Orders placed after the 10am cutoff on Friday or during the weekend won’t ship out until the following Monday or the next business day (if Monday is a holiday). *
*Reminder to add one day for the Maritimes.
We offer free ground shipping via FedEx in Canada on orders over $50 (before tax). Otherwise, all shipping rates are calculated based on weight, size, zip code and speed (Ground, 2-Day or Overnight). All rates are quoted during checkout, depending on the items ordered.
*Some accounts are not eligible for free shipping (Pro Sales Program).
In Canada, the carrier can vary. We always select the fastest option for the price for our customers based on the shipping location.
We can ship directly to customers within Canada and the United States.
We do not ship to freight forwarders. Orders being placed for foreign export such as the use of a freight forwarding service will be canceled. To purchase our products outside of Canada please inquire with a local retailer or see our international distributors page for a regional contact.
Yes. All orders with a PO Box address will be shipped via Canada Post.
Yes. We can ship to Canadian military addresses. Please include all of the following details in order to ensure successful delivery.
Include the mess or section number, name of the unit, operation, or ship.
- Write the PO box number along with “STN FORCES.”
- On the last line, write the city, province or territory, and postal code.
Example:
John Doe
Mess #19 HMCS Calgary
PO Box 5048 STN FORCES
Victoria, BC V8P3R2
What are your shipping holidays?
In Canada
Our warehouse is closed and will not ship orders on weekends or on the following holidays in 2023:
New Year’s Day
Family Day – February 20
Good Friday
Victoria Day
Canada Day – July 3
Civic Holiday
Thanksgiving Day – October 9
Remembrance Day
Christmas Day
Boxing Day - December 26th
We have two warehouses: one in Kamloops, BC that ships all our Canadian orders; one in Reno, NV that ships all our United States orders.
Both warehouses have standard business hours on a Monday – Friday schedule.
On rare occasions, our inventory may be off and we accidentally oversell an item. When this occurs, we may have to cancel that item from your order. If there are additional items on the order that are not affected, we will ship the remaining items.
Should this happen, we will not charge you for the canceled item(s). Any credit card authorizations will disappear within 1-3 days (typically sooner, though it depends on the card holder’s bank).
Once you click submit, your order begins processing and can’t be changed or cancelled. Items that are in new and unused condition can be returned within 30 days of purchase.
Should you need to reach out to us please do so as soon as possible via our Customer Service Portal, and write “Order Issue” in the subject line.
Please note, our Customer Service staff are not available on weekends. We will do our best to respond as soon as possible during our business hours.
Please visit our Online Sales Returns page to receive a Return Authorization number, instructions, and a return address to ship to.