Giving back to those giving their all: COVID-19 update
Joining Forces to Support Our Communities

Our Cascade Designs family of brands is truly inspired by the heroic efforts put forth by our communities during this crisis—from the medical responders to the grocery store employees. Resolved to help, we’ve joined forces and refocused our manufacturing muscle to assist with making protective gear. Like so many, we wish to give back to those giving their all.

100,000 Level 1 Surgical Masks

Our Seattle production team quickly shifted gears to sew medical masks in response to the shortage of PPE for health care professionals. On April 30, we met our goal of 100,000 masks! The materials were provided by Kaas Tailored and the masks have been going to 51 Providence Hospitals, as part of their 100 million mask challenge.

Safety Gowns for Firefighters

Firefighters protect our lives; we’re humbled to help protect theirs. Working with King County Emergency Management, we’re using Therm-a-Rest mattress materials to help make protective gowns for local firefighters. The durable material is easily disinfected after each call, making the gowns reusable. It also withstands the harsh environments firefighters face far better than disposable gowns.

Special Discount for Healthcare Workers

To express our immense thanks to the medical professionals working tirelessly to fight COVID-19, we're offering healthcare workers a special discount across all of our brands for the next year. If this includes you, please sign up here. And thank you for all you do!

PackTowl® Cloth Face Masks

Still need to join the mask movement? Grab a PackTowl washable, reusable face mask. Our team began sewing them for our employees, and now we've made them available to everyone. For every $5 mask sold, we're donating $1 to the CDP COVID-19 Response Fund supporting vulnerable populations impacted by the pandemic.

Pick up your face mask here!

As a family of brands, we know how critical it is to help one another. We’re grateful to be part of an incredible community of adventurers—regardless of which uniform you wear to work. From all of us at Therm-a-Rest, MSR, SealLine, Platypus and PackTowl, let's keep doing our part, so we can see each other on the trails once again.

Online Sales Returns

Send us an Item

Need to return a piece of gear you purchased directly from MSR in the last 30 days? We can help. If you have your order number, click below to request a return number.

Ask a Question

Need some help from our customer service team? Click the link below to shoot us a question.

Returns FAQ

If you wish to return or exchange an item you purchased directly from, it must be returned within 30 days of purchase.

All returned items must be in new condition. Please be sure no dirt, grass or pet hair is on the item you are returning.

If you’d like to exchange your product for something else the best thing to do is return the item for a full refund and place a new order for the product you want at the same time.

Package the item you are returning or exchanging and attach the shipping label which includes your RMA number to the outside of the box. For a return we will issue a refund to the card that was used to pay for the item. Sales tax will not show as a refund until after your product has been processed in our system.

Please be sure to ship the package with a carrier that can provide tracking and insurance. Cascade Designs cannot replace items lost during return shipping if proof of tracking is unavailable.

It generally takes 3 to 5 business days after the package arrives at our warehouse for your return to be processed. Once the return is processed you will get an email confirmation.

Please send the product to:

Cascade Designs
Attn: Web Returns
11500 Production Drive
Reno, NV 89506

To make the return/exchange process super speedy, it all starts with creating an RMA number (Return Merchandise Authorization) for your item.

Make sure you have your order number handy. It will be present in your order and shipping confirmation emails.

Once you have your order number, click the button below to get started.