An Update on Inventory
Inventory Update

Like many manufacturers, we’re experiencing unavoidable disruptions to our supply chain coupled with increased demand for our best-in-class outdoor gear from folks looking for new socially distanced adventures. Unfortunately, that’s left some of our most popular products out of stock, which we’re genuinely bummed about. We’re doing everything we can to keep production moving, but some supply issues are simply beyond our control. If there’s a particular product that you’re really after, we encourage you to take these approaches:

Sign up for Back-in-Stock Emails

This is the best way to get notified whenever we receive new inventory. You can sign up on any product page, and we’ll send out an email any time new stock arrives.

Check Your Local Dealers

We’ve tried to keep our local stores supplied as best as possible. On every product page we have a “Find in Store” button for local inventory and a “Find Online” option for our online partners. If we’re out of stock, it’s worth a check to see if they have it.

At this time we’re unable to share updated timelines for re-stocks on specific products as things are changing quickly and unpredictably. Our customer service team is dealing with a significant backlog of questions, repairs, and warranties that are keeping them busy. As such we encourage you to hold your product availability questions so they can focus on helping others get back outside with their favorite gear!

Online Sales Returns

Send us an Item

Need to return a piece of gear you purchased directly from MSR in the last 30 days? We can help. If you have your order number, click below to request a return number.

Ask a Question

Need some help from our customer service team? Click the link below to shoot us a question.

Returns FAQ

If you wish to return or exchange an item you purchased directly from, it must be returned within 30 days of purchase.

All returned items must be in new condition. Please be sure no dirt, grass or pet hair is on the item you are returning.

If you’d like to exchange your product for something else the best thing to do is return the item for a full refund and place a new order for the product you want at the same time.

Package the item you are returning or exchanging and attach the shipping label which includes your RMA number to the outside of the box. For a return we will issue a refund to the card that was used to pay for the item. Sales tax will not show as a refund until after your product has been processed in our system.

Please be sure to ship the package with a carrier that can provide tracking and insurance. Cascade Designs cannot replace items lost during return shipping if proof of tracking is unavailable.

It generally takes 3 to 5 business days after the package arrives at our warehouse for your return to be processed. Once the return is processed you will get an email confirmation.

Please send the product to:

Cascade Designs
Attn: Web Returns
11500 Production Drive
Reno, NV 89506

To make the return/exchange process super speedy, it all starts with creating an RMA number (Return Merchandise Authorization) for your item.

Make sure you have your order number handy. It will be present in your order and shipping confirmation emails.

Once you have your order number, click the button below to get started.