This 3-year Limited Warranty is provided to you by Cascade Designs, Inc., a company doing business as Mountain Safety Research (“MSR”).
So long as you are the original purchaser, and you use your MSR product for the use it was intended (for example, using snowshoes as snow flotation devices, and not as water skis; stoves for boiling water outside, and not for roasting marshmallows), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for three years.
What this Limited Warranty does not Cover
This warranty does not cover wear and tear to your product. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected.
How MSR will Address Warranty Issues
For three years following your purchase of an MSR product from an authorized MSR retailer, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible MSR product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.
What You Need to Do
If you are inside the U.S. or Canada, you may click here to create an RA# online. Send in the item(s) to Cascade Designs, Inc. with the RA#, your name and return address marked on the outside of the package. You are responsible for all costs associated with returning your product to us; however, if we determine that the problem you’re experiencing is covered under warranty, upon fixing or replacing your product, we will return the product to you free of charge.
If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.
For those outside the U.S. and Canada, to obtain service under this warranty please call 1.800.531.9531 [M-F, 8:00-4:30, PDT] to obtain a Return Authorization number and mailing information.
All of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.
Limited Warranty Exclusions and Limitations
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. MSR’S MAXIMUM LIABILITY IS LIMITED TO INCIDENTAL DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. MSR DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, MSR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESSED OR IMPLIED; AND NO WARRANTIES WHICH EXTEND BEYOND ANY MANUFACTURER SUPPLIED DESCRIPTION ACCOMPANYING THE PRODUCT. THE REMEDIES ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AGAINST MSR AND ITS AFFILIATES, REGARDLESS OF LEGAL THEORY. SHOULD A COURT FIND THIS LIMITED WARRANTY BREACHED, MSR’S ONLY OBLIGATION WILL BE, AT ITS OPTION, TO EITHER REPAIR OR REPLACE PRODUCT. SHOULD A COURT FIND THIS LIMITED WARRANTY TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, MSR WILL REFUND TO YOU THE PRODUCT’S ORIGINAL PURCHASE PRICE.