International Distributors
Cascade Designs Inc. and Cascade Designs Ltd. are the parent company of MSR, Therm-a-Rest, Platy, SealLine and PackTowl outdoor brands.
If you’re located in the United States or Canada: please contact support through our portal.
If you’re located outside of the United States or Canada, please contact the regional distributor located in your region from the chart below. The independent distributor may be able to help with warranty issues, ordering parts or answering questions – there may be a fee associated with any parts requests. There may be some limitations with what the independent distributor in each country will be able to assist with. We advise that if you’re experiencing an issue, the best option is always going to be to return the item to the place of purchase.
Country | DistributorName | Address | Website | Contact | Phone | Fax | ||
---|---|---|---|---|---|---|---|---|
Argentina | OUTSIDE MOUNTAIN EQUIPMENT | Otero 172/4 (C1427BMD)Buenos Aires | www.outside.com.ar | [email protected] | +54 (11) 4856-6204 / 5723 | |||
Armenia | ArpiUP | Citadel Business Center, 105/1 Teryan Street, OfficeYerevanArmenia | www.outside.com.ar | [email protected] | (+374) 98 229042 | |||
Australia | Spelean Pty Ltd | PO Box 645Artarmon, NSW 1570 | www.spelean.com.au/pages/contact | Greg Foord | [email protected] | 61 02 9966 9800 | 61 02 9966 9811 | |
Australia Warranty/Repairs | Spelean Pty Ltd | PO Box 645Artarmon, NSW 1570 | www.spelean.com.au/pages/support-warranty | Paul Lidgard | [email protected] | 61-2-9966-9800 | 61-2-9966-9811 | |
Austria | Fa. Elementum - Outdoor Distribution | Lindaustrasse 119Bad Ischl, A-4820 | www.elementum.at | Beatrix Goslett | [email protected] | (+43) 664-2066100 | ||
Benelux | C.J. Agencies BV | Hermesweg 283741 GP Baarn, , Netherlands | www.cjagencies.nl | [email protected] | For warranty claims, please contact the retailer where you purchased the product with a copy of your receipt. | |||
Belize | Westrac Ltd. Dba Midway | Center Road Spanish Lookout | store.midwayltd.com/ | Jacob Penner | [email protected] | 501-823-0095 | ||
Bolivia | The Wall Bolivia | Calle Illampu 828 | www.thewallbolivia.com | Alberto Leon | [email protected] | 2451265 | ||
Chile | La Cumbre | Avenida Apoquindo 5258Las Condes | www.lacumbreonline.cl | [email protected] | +56 2 2220 99 07 | |||
China | Himalaya Trading Co., Ltd. | RM7D, Shangbu Building68 Nanyuan RoadShenzhen, GD 518031 | www.himalayagears.com.cn/ | Jack Lin | [email protected] | +86 755 8213 2348 | 86-755-8213-7288 | |
Colombia | Suescalada.com | Carrera 23# 53A-05 piso 3Bogota | www.suescalada.com | |||||
Colombia | Tatoo Colombia S.A.S | Calle 122 # 18-30Bogota | www.tatoo.ws | [email protected] | + (571) 926 9949 | |||
Colombia | Thundra Outdoors 85 | Calle 85 No 11-26, Bogotá | www.thundraoutdoors.com | Catalina Marulanda | [email protected] | +57 1 2189045 | ||
Colombia | Thundra Outdoors 122 | Calle 122 No 15A-64, Bogotá | www.thundraoutdoors.com | [email protected] | +57 (1) 4757255 | |||
Costa Rica | Stone Mountain Outdoors | Ruta 27, Plaza Obelisco #10Santa Ana, San JoseCosta Rica 10904 | www.stonemountainoutdoors.com | Michael Evans Mark Evans | [email protected] | (506) 2582-1846 | ||
Costa Rica | Grupo Eskalar | Escazu el Spot10201 San Jose | Julio Arce Montero | [email protected] | 506 87183185 | |||
Czech Republic | VERTONE s.r.o. | Podhorská 168466 02 Jablonec and NisouCzech Republic | www.vertone.cz | [email protected] | +420 489 200 200 | |||
Denmark | Fritidsagenten | Lejrvej 9Vaerlose, 3500 | Anders Rex Larsen | [email protected] | 45-44-479094 | 45-44-478084 | ||
Ecuador | Tatoo Cía Ltda. | Retamas E1-136Quito | www.tatoo.ws | [email protected] | +593 2 240 6526 | |||
Estonia | MATKASPORT OU | Tondi 17, Tallinn, 11313 | www.matkasport.ee | Tarmo Mere | [email protected] | +372 6813 130 | +372 6813 131 | |
Finland | Trotro Distribution Oy | Helsinki Fashion HouseMikkolantie 1 A00640 HELSINKI | www.trotro.fi | Tero Blomberg | [email protected] | +358 40 521 8580 | ||
France | P.L. Diffusion S.A.(Repairs: please contact your local dealer for after-sales service) | P.L. Diffusion6 rue Maurice Savin26210 Moras en Valloire | www.pl-diffusion.fr | Eric Lafuma | [email protected][email protected] | 33-4-75316076 | 33-4-75317899 | |
Georgia | MOGZAURI LLC | 193 Nutsubidze Str.Tbilisi, Georgia, 0186, Georgia | [email protected] | (+995) 595 565 565 | ||||
German Warranty/Repairs | German Warranty Collection Point | Katharinenstr. 7 Fuerth, 90762 | Werner Zinnsmeister | [email protected] | +353 21 - 4621481 | +353 21 4621422 | ||
Greece | Dimitriadis S.A. | 10 Molierou st.Metamorfosi, GR 14452 | https://dimitriadis.com.gr/ | [email protected] | +(30) 211 7056184 | +(30) 211 4111235 | ||
Guatemala | La Rocalla | 13 Calle 4-29 Avenida Zona 10Plaza FontabellaLocal G8Guatemala City | larocallaguatemala.com | [email protected] | 502 2336-5430 | |||
Hong Kong | Orient Fair Development, Ltd. | Room 1018Vanta Industrial Center21-33 Tai Lin Pai RoadKwai Chung, N.T. | www.orientfair.com | [email protected] | (852) 2410-1952 | (852) 2418-0544 | ||
Hungary | Mountex Kft. | 2000 SzentendreRózsa u. 16. | www.mountex.hu | Zsolt Lisziczky | [email protected] | +36 26 501-220 | +36 26 501-221 | |
Iceland | ÚTILÍF | Álfheimum 74Reykjavik, 104 | www.utilif.is | Hordur Magnusson | [email protected] | +354-5451500 | +354-5451515 | |
Ireland | Progressive Distribution | Mill LanePalmerstownDublin, D20 DY26 | 353 1 6208615 | |||||
Ireland | CASCADE DESIGNS LTD. | Dwyer Road, Midleton, County Cork, P25 H582 | [email protected] | +353-(0)21-4621400 | +353 (0) 21- 4613690 | |||
Ireland | CASCADE DESIGNS LTD. WARRANTY/REPAIRS DEPARTMENT | Dwyer Road, Midleton, County Cork, P25 H582 | Please be advised that due to Brexit, direct returns from the UK to Ireland may incur VAT and Duty charges. To ensure no charges are incurred, please work with your shipper. VAT and Duty will not be paid by Cascade Designs Warranty department and your product will therefore be returned. The most consistent returns method is using our collection centre in the UK to avoid any possible charges or delays. | [email protected] | +353 (0) 021 4621444 | +353 (0) 21- 4621422 | ||
Israel | Lapidot Outdoor Equipment | Oren St, 4Hi Port, Industrial Area Shoham P.O.BOX 8033Shoham 6085002 | www.lapidot.net | Simon Horev | [email protected] | +972.8.9797.040 | ||
Italy | Outback '97 | Via Baioni 24Bergamo, 24123 | www.outback.it | Mauro Conti | [email protected] | +39 (0)35 361103 | ||
Japan | Mochizuki Outdoor Tools | 323 ShimosugoroSanjo-shiNiigata-ken, 955-0093 | www.e-mot.co.jp/ | Mayuko Mochizuki | [email protected] | (81) 256-32-0819 | (81) 256-32-0880 | |
Korea | Ho Corporation | 606 KT Building85-2 Yeomri-DongMapo-gu, Seoul, 04137 | www.msrgear.co.kr | S. Kim | [email protected] | (82) 02-749-0480 | (82) 02-749-0484 | |
Latvia | Vesspo Ltd. | Brivibas 155 Str.Riga, LV-1012 | www.celotajs.com | [email protected] | +371 67 360 330 | +371 67 378 427 | ||
Lithuania | LUKLA, UAB | Antakalnio g. 42Vilnius 10304 | www.lukla.lt | [email protected] | +370 610 32 831 | |||
Macedonia | VEKON INT DOOEL | Leninova br.60/2 lok3, 1000 Skopje, Macedonia | Borche Janevski | [email protected] | +389 2 3298 259 | +389 2 3130 035 | ||
Malta | Adventure Camping Shop Ltd | Dun Karm Street, B’kara Bypass, c/w Giovanni Papaffy Street, BKR 4021 Birkirkara, Malta | [email protected] | (+356) 2144 3386 | ||||
Mexico | Vertimania Satélite | Federico T. de la Chica #11-BCD. SatéliteNaucalpan, Edo. de México, 53100 | www.vertimania.com | [email protected] | (55) 53 93 52 87 | 5393-8426 | ||
Mexico | Vertimania Mixcoac | Patriotismo #724 Entre Holbein y RubensCol. San JuanMéxico, D.F., 03730 | www.vertimania.com | [email protected] | (55) 56 15 52 29 | 5235-4659 | ||
Mexico | Vertimania Guadalajara | Av. La Paz #2308-4Col. AmericanaGuadalajara, Jalisco, 44890 | www.vertimania.com | [email protected] | (33) 36 16 53 71 | 3-630-2291 | ||
Moldova | X-Style Outdoor Equipment Center | bd.Grigore Vieru 27Moldova | www.xstyle.md | [email protected] | +37322210050 | |||
Mongolia | Ayanchin Outfitters | Chinggis Avenue 201/3Khan-Uul DistrictUlaanbaatar, 210620 | www.ayanchin.mn | [email protected] | 70119211 | 70129211 | ||
Northern Mariana Islands | Aqua Connections Inc | PMB 292Box 10000Saipan MP 96950 | www.saipan-aquaconnections.com | Yugo Narita | [email protected] | (670) 233 3304 | ||
New Zealand | Ampro Sales, LTD | 4 Aglionby StLower Hutt 5010Wellington | www.ampro.co.nz | Sandy McLean | [email protected] | 64 (4) 939 6800 | ||
Norway | Varri AS | Hasleveien 15EOslo, 0571 | www.varri.no | [email protected] | +47 22 71 92 00 | +47 22 71 92 01 | ||
Perú | UTIL S.A | Av.Benavides 1616 MirafloresLima | www.campingperu.com/tienda | [email protected] | (511) 445-5981 | (511) 242-1779 | ||
Perú | Tatoo Adventure Gear | Av. Prescott 295San IsidroLima | www.tatoo.ws | Manuel Fuigueredo | [email protected] | +51 1 421 1562 | ||
Perú | Tatoo Adventure Gear | Portal Espinar 144Cusco | www.tatoo.ws | Benjamin Cifuentes | [email protected] | +51 84 236 703 | ||
Perú | Inkaport Perú SAC | Av. Del Ejercito 250 of 404MirafloresLima | www.inkaport.com | Claudio Castillo | [email protected] | +51-997 035264 | ||
Philippines | OUTDOOR ARMORY | MEZZANINE LEVEL ALS BUILDING #23AGUIRRE AVE.BF HOMESPARANAQUE CITY, METRO MANILA, 1720 | www.theoutdoorarmory.com | Dave Montemayor | [email protected] | +632 772 03 90 | ||
Poland | Paker sp. z o.o. | ul. Plocka 17 lok. 8Warsaw, 01-231 | www.paker.com.pl | Pawel Trochimiuk | [email protected] | (+48) 22 631 82 01 | (+ 48) 22 631 20 64 | |
Portugal | Altitude Pro | Edf. HomeSpaceAv. dos Cavaleiros nº72, 1ºPiso2790-045 | www.altitude-pro.com | Altitude | [email protected] | +351 210 163 726 | ||
Romania | MMSPORT | Str. Vasile Lucaciu, Nr. 82 - 84 Bl. C, Et. 1, Bucuresti, Sector 3, 030696 | www.mmsport.ro | Adrian Matei | [email protected] | +4 0722 400 936 +4 0787 786 867 | ||
Singapore | Outdoor Life Pte Ltd | 107 North Bridge Road#02-20 FunanSingapore 179105 | www.outdoorlife.com.sg | Hu Xin | [email protected] | +65 6970 5441 | ||
Slovak Republic | Vertical Trade s.r.o. | V Aleji 42Jablonec nad Nisou, Czech Republic, 466 01 | www.vertical.cz | Katerina Ryžáková | [email protected] | +420 483 711 459 | +420 483 316 768 | |
Slovenia | ALPVENT D.O.O. | Dobracevska 49Ziri, 4226 | Aleksander Kopac | [email protected] | (+386) 4 51 91 533 | (+386) 4 51 91 533 | ||
South Africa & Sub Saharan | Eiger Equipment (Pty) Ltd. | Unit 3, De Waal ParkGreenville RoadDiep River 7800Cape Town | www.eigerequipment.co.za | John Fontyn | [email protected] | +27.021.555.0363 | .+27.021.551.3544 | |
Spain | Pro Wind SL | Apdo. de Correos 5933420 LUGONESSpain | Richard Elvira | [email protected] | +34 - 916304996 | |||
Sweden | Granitbiten | Atlasgatan 3Stockholm, S-113 20 | www.granitbiten.com | [email protected] | +46 8 611 39 49 | |||
Switzerland | ICON Outdoor Distribution | Aathalstrasse 84Uster, CH-8610 | [email protected] | +41 44 388 41 21 | +41 44 382 20 76 | |||
Taiwan | Hazelwoods Co., Ltd. | 6F., No. 246, Sec. 3Chengteh Road,Taipei 103 | www.hazelwoods.tw | Gavin Tsai | [email protected] | 886-2-22982231 | 886-2-22982217 | |
Thailand | Outdoor Heaven Co.,Ltd. | ThailandOutdoor Shop518/1 Soi SahathongWangthonglangBangkok, 10310 | www.thailandoutdoorshop.com | Tanapat Harikul | [email protected] | +662-934-8188 | ||
Turkey | Nunatak Distribution Ltd. | Asagi Ovecler Mah. 1324. Cad. No:39/2Cankaya/Ankara | www.nunatak.com.tr | [email protected] | +90 312 440 18 21 | +90 312 472 03 44 | ||
UK Agent | Pro Agencies Ltd | www.proagencies.com | Lawrence Friell Email: [email protected] Tel: 077 9590 4043 - Northern Territories Matt Moore Email: [email protected] Tel: 0773 421 5821 - Southern Territories | |||||
UK Warranty/Repair | UK Warranty/Repair Consolidation address (for onward shipping to Cascade Designs warranty in Ireland) | WTDSLMintsfeet Road SouthKendal, Cumbria, LA9 6ND | Please be advised that due to Brexit, direct returns from the UK to Ireland may incur VAT and Duty charges. To ensure no charges are incurred, please work with your shipper. VAT and Duty will not be paid by Cascade Designs Warranty department and your product will therefore be returned. The most consistent returns method is using our collection centre in the UK to avoid any possible charges or delays. | [email protected] | +353 (0) 21 4621444 | |||
Ukraine | Arnica Distribution Ltd. | A.Tsedika str 12Kyiv, 03057 | www.arnica.com.ua | Maria Khramova | [email protected] | (+380) 99 2776722 | ||
United Arab Emirates | Global Climbing Trading LLC | PO Box 474476Dubai Investment Park 1Dubai | www.globalclimbing.com | [email protected] | +971 4 8829 361 | +971 4 8829 362 |